Adviser FAQs
Adviser FAQs
General Advice provides education and factual ( non-tailored) information about life insurance without considering the client’s personal objectives, financial situation or needs.
Personal Advice involves tailored recommendations based on a full fact find and a detailed understanding of the client’s circumstances.
Both models are needed for insuring more Australians and the sustainability of the life insurance industry — they simply serve different purposes.
No. A fact find is not required for General Advice because you are not making a personalised recommendation, nor taking the clients circumstances into account.
You may collect information needed for eligibility, quoting or application purposes, but not for advice or recommendation purposes.
Absolutely.
General Advice enables advisers to apply their expertise in a structured and meaningful way through clear explanations, client education, deep product knowledge, and guidance in navigating available options.
In this model, your expertise is applied not to provide personal recommendations, but to educate clients and empower them to make informed decisions.
We provide a comprehensive support framework that includes:
- Training on the General Advice model
- Education on compliant client interactions
- Guidance on boundaries and obligations
- Digital tools and workflow support
- Compliance oversight and monitoring
- Business development assistance
- Ongoing adviser support and coaching
- Weekly commission payments
Our goal is to help advisers deliver high‑quality General Advice with confidence and clarity.
General Advice is ideal for:
- Life insurance specialists.
- Personal Advice advisers seeking a to transition to a more streamlined model.
- Personal Advice practices expanding their service offering to incorporate General Advice as part of their service offerings.
If you want to help clients understand life insurance without providing advice or making recommendations, General Advice may be the right fit.
Most advisers are fully onboarded within two – four weeks, depending on experience, availability.
Yes.
Consilium Advice Australia supports advisers in maintaining their own brand identity while operating under the AFSL. You remain in control of your own business and clients.
Consilium Advice Australia is built for advisers who value:
- Autonomy
- Education‑focused engagement
- Professional governance
- Practical, real‑world support
- Clear, structured and streamlined processes
- A strong adviser‑centric culture
Our leadership team brings over four decades of experience across both Personal and General Advice, and our network includes more than one hundred advisers nationwide.
We understand the realities of life insurance distribution — and we’ve built a model that supports advisers to thrive.
Consilium Advice Australia’s business model is built on providing licensing and support services to adviser practices, not on directing how those practices operate or determining who they may engage with.
Consilium Advice Australia recognises that each adviser practice is unique and is committed to supporting the autonomy and independence of every practice.
Absolutely.
Consilium Advice Australia will guide and support you throughout the transition process to ensure it is managed efficiently and completed in a streamlined manner. This includes ensuring that every client is appropriately notified, informed about the transition, and clearly understands what it means for the services the adviser will provide moving forward.
Clients will also be provided with clear information about what General Advice is, how it differs from personal advice, and what this means for both them and the adviser.
Yes, provided the client clearly understands that you are delivering General Advice only, that any information previously held on file is not being taken into account, and that the information provided is factual in nature and not tailored to their personal circumstances.
Your trail income is not impacted and future commissions will remain the same. Whether you are providing Personal Advice or General Advice the insurance commissions paid by insures are exactly the same.
We’re here to help.
Contact our team to discuss how the General Advice model works and how it can support your business.
General Advice provides education and factual ( non-tailored) information about life insurance without considering the client’s personal objectives, financial situation or needs.
Personal Advice involves tailored recommendations based on a full fact find and a detailed understanding of the client’s circumstances.
Both models are needed for insuring more Australians and the sustainability of the life insurance industry — they simply serve different purposes.
No. A fact find is not required for General Advice because you are not making a personalised recommendation, nor taking the clients circumstances into account.
You may collect information needed for eligibility, quoting or application purposes, but not for advice or recommendation purposes.
Absolutely.
General Advice enables advisers to apply their expertise in a structured and meaningful way through clear explanations, client education, deep product knowledge, and guidance in navigating available options.
In this model, your expertise is applied not to provide personal recommendations, but to educate clients and empower them to make informed decisions.
We provide a comprehensive support framework that includes:
- Training on the General Advice model
- Education on compliant client interactions
- Guidance on boundaries and obligations
- Digital tools and workflow support
- Compliance oversight and monitoring
- Business development assistance
- Ongoing adviser support and coaching
- Weekly commission payments
Our goal is to help advisers deliver high‑quality General Advice with confidence and clarity.
General Advice is ideal for:
- Life insurance specialists.
- Personal Advice advisers seeking a to transition to a more streamlined model.
- Personal Advice practices expanding their service offering to incorporate General Advice as part of their service offerings.
If you want to help clients understand life insurance without providing advice or making recommendations, General Advice may be the right fit.
Most advisers are fully onboarded within two – four weeks, depending on experience, availability.
Yes.
Consilium Advice Australia supports advisers in maintaining their own brand identity while operating under the AFSL. You remain in control of your own business and clients.
Consilium Advice Australia is built for advisers who value:
- Autonomy
- Education‑focused engagement
- Professional governance
- Practical, real‑world support
- Clear, structured and streamlined processes
- A strong adviser‑centric culture
Our leadership team brings over four decades of experience across both Personal and General Advice, and our network includes more than one hundred advisers nationwide.
We understand the realities of life insurance distribution — and we’ve built a model that supports advisers to thrive.
Consilium Advice Australia’s business model is built on providing licensing and support services to adviser practices, not on directing how those practices operate or determining who they may engage with.
Consilium Advice Australia recognises that each adviser practice is unique and is committed to supporting the autonomy and independence of every practice.
Absolutely.
Consilium Advice Australia will guide and support you throughout the transition process to ensure it is managed efficiently and completed in a streamlined manner. This includes ensuring that every client is appropriately notified, informed about the transition, and clearly understands what it means for the services the adviser will provide moving forward.
Clients will also be provided with clear information about what General Advice is, how it differs from personal advice, and what this means for both them and the adviser.
Yes, provided the client clearly understands that you are delivering General Advice only, that any information previously held on file is not being taken into account, and that the information provided is factual in nature and not tailored to their personal circumstances.
Your trail income is not impacted and future commissions will remain the same. Whether you are providing Personal Advice or General Advice the insurance commissions paid by insures are exactly the same.
We’re here to help.
Contact our team to discuss how the General Advice model works and how it can support your business.
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